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Quality

Most van lines talk quality, but not all can measure it. That's why at North American Van Lines, we've developed a set of metrics and programs to improve your relocation experience and deliver peace of mind to ensure that every move is a quality move. Our moving services include these exclusive quality assurance programs:

Quality Index

The Quality Index is an internal monitoring system designed to provide valuable feedback from our customers on the various moving services they received. The Quality Index is based on the customer's perception of their moving experience. An independent research firm randomly surveys customers after they're finished moving to learn how northAmerica Van Lines performed, from packing moving boxes through to final delivery. Every Agent and Driver is assigned a quality rating based on the responses to the survey questions. We use this system to learn about what's important to our customers and to continually improve our moving services.

Professional Driver Development

All North American Van Lines Drivers and professional movers go through a detailed qualification process and hands-on moving services training program. The training includes safe loading and unloading techniques to ensure safe moving of household effects, customer service, communication skills and claims prevention skills.

Driver Quality Performance Rating

We also track our Agents', Drivers' and professional movers' cargo handling performance through our Quality Performance Rating Program. Every North American Van Lines Agent and Driver is assessed a rating, based on their performance in loading, transportation and unloading skills, to ensure exceptional moving services are provided for all of our customers.

Agent Safety Officer Program

Safety is essential to every North American Van Lines move, on and off the road. The Agent Safety Officer Program educates our Agents about formal vehicle inspections, implements safety precautions and keeps drivers up-to-date on all moving services from loading and unloading to driving techniques.