Immigration and Customs Information

To assist you with your move, we have provided a variety of information to help you with immigration and customs documentation.

Immigration and Customs Details

North American Van lines has compiled information on the documentation required by various countries' immigration departments and various customs requirements.

Customs Forms: Australia, U.K., U.S.

We have provided a number of customs forms to help you with your move, to Australia, the U.K. or the U.S.

Download Adobe Acrobat ReaderThese forms are in PDF format, which requires Adobe Acrobat Reader. If you don't have Acrobat Reader,you can download it for free by clicking here.

To open a file, simply click the link. To download a file to your computer desktop, right click the link and choose "Save Target As..."

Customs Clearance Requirements

Customs requirements vary greatly from one country to another, and a simple oversight could result in delays, fines or even seizure of your entire shipment by foreign customs authorities. We'll keep you informed of all the changes in customs requirements, but there are some basic elements for you to keep in mind.

To be safe, don't take any of the following (and if you have any doubts, just leave it behind, or talk to your North American International representative):

  • Firearms
  • Alcohol
  • Narcotics
  • Agricultural products, including houseplants and seeds
  • Pornographic materials and magazines
  • Politically sensitive materials

In most countries, your household goods and personal effects can be entered duty-free. (Note: Some items may be subject to particular provisions.) It's important to remember that any duties or taxes levied against your shipment are in addition to our charges. In most cases, you can settle your customs charges with your overseas representative. However, there are times when you'll be required to deal directly with the customs office. If that's the case, be sure to obtain an official receipt and keep it, as some duties are refundable when you leave the country.

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What our customers are saying about their move!

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By Marcia B of Missoula, MT

They came and got my goods and stored them. They came and got everything, they were very patient, communicated with me and there were no scratches on anything. Read More

Customer Reviews

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By Marcia B of Missoula, MT - Moved from Portland, OR
They came and got my goods and stored them. They came and got everything, they were very patient, communicated with me and there were no scratches on anything.

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By Jennifer A of Longmont, CO - Moved from Greensboro, NC
The overall customer service with the local crew and driver. They did a wonderful job loading and unloading and were always on time.

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By Laviolette * L of Portland, OR - Moved from Broussard, LA
The promptness of the pick up and delivery. The crews went above and beyond in terms of treating my things carefully.

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By Eric/Regina C of Apple Valley, CA - Moved from Fitchburg, MA
Things were done smoothly. I was very apprehensive about the move. The local agent told us not to worry.

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By Ickes B of Chippewa L, OH - Moved from State Coll, PA
The company that previously moved my goods recommended NorthAmerican to me and the crew was great, Iam really pleased with the service.

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By Kristin D of Guttenberg, NJ - Moved from Wilmington, DE
The driver and crew was very efficient, friendly and careful. The coordinator was very friendly as well.

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By Charlie M of Pewaukee, WI - Moved from Murrieta, CA
The quality of service. There was a high level of communication and very concerned reps about our satisfaction with everything.

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By Ken E of Snoqualmie, WA - Moved from Amherst, MA
They were very friendly and brought the piano up the stairs and around the corner. They made it very easy.

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By Joseph B of Olympia, WA - Moved from Valley City, ND
The politeness, professionalism and courtesy ofe veryone involved. Also everyone was responsive to our question and easy to get along with.

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By Catherine E of Richmond, VA - Moved from Taylorsville, UT
The level of service and professionalism, great customer service. Danny Hawse from Salt Lake City was superior. He went above and beyond his job.

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